1. How do yarn pre-orders work?

At this time, I dye yarns based on the four seasons. Please expect new collections to come out quarterly. Yarn colorways will be announced a couple weeks before their release date. 

Pre-orders are open for roughly 3 months. I will close pre-orders based on how much I can dye (one-woman show here!) or on a predetermined date which which will be announced about two weeks prior.

If you would like a more detailed timeline, please click here.

I will try my best to get the yarns shipped as quickly as possible but please expect them to be shipped up to 8 weeks after purchase.

All pre-order yarn colorways will only be available for its specific season and will not come back after the season's pre-order has closed.

2. What bases do you have available?

    • Superfine Lace - 70% kid mohair & 30% silk
      • 50g / 430 meters (470 yards)
    • Classic Worsted - 100% Superwash merino
      • 115g / 192 meters (210 yards)
    • Classic DK - 100% Superwash merino
      • 115g / 256 meters (280 yards)
    • Classic Fingering - 100% Superwash merino
      • 115g / 390 meters (425 yards)
    • Classic Sock - 80% Superwash merino & 20% nylon
      • 115g / 390 meters (425 yards)

      If there's a certain base you would like to see, please email me at novemberkinshop@gmail.com.

      3. Do you have dye lot numbers to reference to?

      There won't be any dye lot reference numbers for any yarn colorways as they are handmade and intrinsically unique between batches and skeins. For pre-orders specifically, I only dye the amount that is ordered and the pre-order colorways will not be restocked. I would recommend making sure you get enough - playing yarn chicken is never fun!

      4. Do you do wholesale orders?

      Yes! Please reach out to me at novemberkinshop@gmail.com. If requested, I can dye orders featuring colorways that are exclusive to your shop or business need.

      5. Shipping and Handling

      All orders will be shipped within 1-2 business days excluding purchases that include yarn pre-orders. 

      The cost of shipping will be reflected at checkout. Orders containing yarn shipped within Canada will have a flat fee of $14.95 and comes with tracking.

      Free tracked shipping on all orders over $200CAD within Canada and the US.

      November Kin is not responsible for delays in customs and will not accept returns due to custom or postal delays. The customer is responsible for any customs and/or duty charges that may incur.

      I also offer free local pickup for inner city Calgary, AB. I will send you an email to schedule a pickup date/time and provide location. Please use coupon code LOCALKIN to remove shipping charges for pickup orders.

      7. Returns & Exchanges

      November Kin does not accept returns or exchanges. We do not cancel orders once they are made.

      Don't have an answer for what you're looking for? Please email me at novemberkinshop@gmail.com.